mx365 Privacy Policy

1 Introduction & Scope

mx365 ("we", "our", or "the platform") operates an online betting and casino service for users in Bangladesh. By accessing or using our platform, you are considered to have accepted all provisions of this privacy policy.

This policy applies to all users — those who are just browsing, registered members, and active customers. mx365 takes the privacy of your personal information seriously and is committed to keeping it secure.

This policy will tell you: what information we collect, why we collect it, how we use it, who we share it with, how long we retain it, and what your rights are. Contact us directly for any questions or concerns.

2 Information We Collect

2.1 Information You Provide Directly

When creating an account and using our services, the information you voluntarily provide includes:

• Full name and date of birth
• Mobile number and email address
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Documents required for identity verification (where applicable)
• Information shared when contacting our support team
• Account preferences and settings

2.2 Automatically Collected Information

When you use the mx365 platform, certain information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Page visit history and session duration
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from before reaching our site)
• Betting and gaming activity logs

2.3 Information Received from Third Parties

We may also collect information from trusted third-party services for identity verification or fraud prevention purposes. Such collection is always carried out in compliance with applicable laws and regulations.

3 Purpose of Data Use

mx365 uses your personal information only for the following purposes:

• Account management: To create, manage, and secure your account.
• Service delivery: To process betting, gaming, and payment transactions.
• Identity verification: To confirm the security and legitimacy of accounts.
• Customer support: To resolve your questions, complaints, and assistance requests.
• Security & fraud prevention: To detect and prevent unauthorized access, fraud, and misuse.
• Responsible gaming: To identify problematic gaming behavior and provide necessary support.
• Platform improvement: To analyze user experience and improve service quality.
• Legal compliance: To meet applicable legal obligations.

Your personal information will never be used for purposes beyond those listed above.

4 Data Sharing & Disclosure

mx365 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and technical infrastructure management. These partners are given only the information necessary to provide their specific services. They may not use this information for any other purpose.

4.2 Legal Obligations

In response to court orders, requests from investigating authorities, or legal requirements, we may be required to disclose information in compliance with applicable law.

4.3 Fraud & Abuse Prevention

If serious fraud, money laundering, or harmful activity against the platform is detected, relevant information may be shared with the appropriate authorities.

4.4 Business Transfers

In the event of a full or partial transfer of mx365's business operations, user information may form part of that transaction. Users will be notified in advance in such cases.

5 Data Protection & Security

mx365 applies industry-standard security technologies and practices to keep your personal information secure:

• SSL Encryption: All data transmitted on the platform is protected via SSL/TLS encryption.
• Encrypted Data Storage: Sensitive information at rest is stored in encrypted form.
• Access Controls: Only authorized personnel can access the information they need.
• Regular Security Reviews: Regular audits are conducted to identify and address system vulnerabilities.
• Firewall & Intrusion Detection: Advanced technologies are used to prevent unauthorized access.

However, no transmission of data over the internet is ever fully secure. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed.

6 Cookies & Tracking Technologies

The mx365 platform uses cookies and similar tracking technologies. These are small data files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required for the platform's basic functions and secure login.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to analyze platform usage statistics.

6.2 Managing Cookies

You can disable non-essential cookies by changing your browser settings. However, doing so may cause some platform features to not work correctly.

7 Data Retention

mx365 retains your personal information only for as long as necessary. Retention periods depend on the type and purpose of the information:

• Active account data: until the account is closed.
• Transaction-related data: for the period required by applicable law.
• Data after account closure: until applicable legal obligations are fulfilled.
• Security logs: for the period needed for fraud resolution and dispute handling.

Once the purpose is fulfilled, data is securely deleted or anonymized.

8 Your Rights & Options

mx365 aims to give you maximum control over your personal information. You have the following rights:

8.1 Right to Access

You may request to view what information we hold about you. We will respond to your request in a timely manner.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. Some information can be updated directly through your account settings.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some data may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. We will consider your objection and take appropriate action.

8.5 Right to Data Portability

You may request information provided under consent or contract in a structured, machine-readable format.

9 Protection of Minors

mx365 is operated for individuals aged 21 and above only. We do not knowingly collect information from minors. If we are informed that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has created an account on mx365, please contact our support team immediately.

10 International Data Transfers

Due to technical requirements, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that your information remains under the same standard of protection and that applicable data protection regulations are followed.

11 Third-Party Websites & Services

The mx365 platform may contain links to third-party websites. mx365 is not responsible for the privacy policies of those external sites. We recommend reading their own privacy policies before visiting them.

12 Policy Changes & Updates

mx365 may update this privacy policy from time to time. For any significant changes, we will post a notice on the platform or notify you at your registered email. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

The date of the most recent update will be noted at the top of this page. We recommend reviewing this policy regularly.

13 Contact Us

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the mx365 support team:

Your privacy matters to us. mx365 is committed to keeping your information secure at all times.